Online Auction Support
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ArticlesRecent activity by Online Auction Support
Why does there seem to be a delay?
To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...
Why didn’t I get the vehicle when I was high bidder?
Your bid may have been overridden due to oversight of a floor bid. This means that the clerk may been delayed in entering a floor bid, and was prompted by the auctioneer to make the correction. As ...
How do I set up an alert to know when my vehicle is running?
Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page. On...
How do I turn the sound on/off?
Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...
What time does the lane start?
Wednesday: Inops 9:00 AM EST / Dealer 9:45 AM EST The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beginning of...
Where can I see my purchases?
To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...
How do I bid?
To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...
How can I manage my purchases?
Download the AVC Dealer App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...
Take a Tour of Our System
Video Training Recommended: Click on the square box in the bottom right for a full-screen view. Visual Outline View Printable Instructions: Instructions for Repping Online Instruction...
What is required to register with your auction?
To register, you must be registered with Auction Access. You can fill out the form by clicking here. Once you complete the registration process, you will be issued your 1-million number, which you ...