Sometimes customers do not know what goes on behind the scenes. So we thought we would take the time to briefly explain what Southeastern is doing to improve the online experience for dealers.
It all boils down to customer service, and support. Southeastern provides multi-channel support for dealers who prefer to have choices. So if a dealer wants to read a knowledge-base article, chat with a live rep, or call the dedicated support center - it's all available before, during, and after the sale!
Southeastern also understands that computers can be tricky, and that not every application plays well together. They also know that their audience is made up of automotive professionals, and not technology specialists. Therefore, if a dealer encounters an issue, a Southeastern Support Rep can log into the dealer's system to troubleshoot, and in most cases, resolve the issue.
Running an online business means more than providing customers with technology. It means providing additional services to support that technology, and doing what it takes to earn the customer's trust. Southeastern has made that commitment, and as a result, more dealers are buying online with confidence at Southeastern Auto Auction!
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